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Terms of Service

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Effective Date: January 5, 2026

Welcome to Reclaimr. Please read these Terms of Service ("Terms") carefully. They govern your access to and use of the Reclaimr website and the software-as-a-service platform (collectively, the "Service") operated by Reclaimr Inc. ("Reclaimr," "us," "we," or "our").

1. Acceptance of Terms

By accessing or using the Service, you agree to be bound by these Terms and all policies and guidelines incorporated by reference. If you disagree with any part of the terms, you may not access or use the Service. These Terms apply to all visitors, users, and others who access or use the Service.

2. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms takingeffect, typically via email or a prominent notice on our Service. What constitutes a "material change" will be determined at our sole discretion, but generally includes changes that affect your rights or obligations. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

3. Eligibility and Account Registration

3.1 Eligibility

You must be at least 18 years old to use the Service. By agreeing to these Terms, you represent and warrant to us that:

  • You are at least 18 years of age.
  • You have not previously been suspended or removed from the Service.
  • Your registration and use of the Service comply with all applicable laws and regulations.

3.2 Account Security

To access certain features, you must register for an account. You agree that the information you provide is accurate, complete, and kept up-to-date.

You are solely responsible for maintaining the confidentiality of your account and password and for restricting access to your computer and/or account. You agree to accept responsibility for all activities that occur under your account, whether or not you authorized such activities. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

4. Service Description and Use

Reclaimr provides a software-as-a-service platform designed to help tradespeople manage missed communications. The Service includes features such as automated text back, call tracking, and customer relationship management tools.

You agree to use the Service only for its intended purpose and in compliance with these Terms. We do not guarantee that the Service will function without interruption or errors, and we may modify, suspend, or discontinue any part of the Service at any time without notice.

5. Payment and Billing

5.1 Subscription Fees and Auto-Renewal

The Service is billed on a subscription basis ("Subscription"). You will be billed in advance on a recurring and periodic basis ("Billing Cycle"), which is set either monthly or annually, depending on your selected plan. YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW AT THE END OF EACH BILLING CYCLE UNLESS YOU CANCEL.

5.2 Payment Authorization

You authorize Reclaimr to charge your payment method for all applicable Subscription Fees. If your payment method fails, we may suspend or terminate your access to the Service until payment is successfully received.

5.3 Cancellation

You may cancel your Subscription renewal at any time through the Stripe Customer Portal (link provided upon subscription) or by contacting customer support. Your cancellation will take effect at the end of the current paid Billing Cycle.

5.4 Refunds

Except as explicitly set forth in our "30-Day Money-Back Guarantee" (Section 5.5) or as required by law, paid Subscription fees are non-refundable. We do not provide refunds or credits for any partial subscription periods or unused features.

5.5 30-Day Money-Back Guarantee

We offer a 30-Day Money-Back Guarantee for all new customers on their first paid Subscription. If you are not satisfied with the Service for any reason, you may request a full refund of your initial subscription fee within the first 30 days of your paid Subscription.

  • No Hassle: Email us at support@reclaimr.co. No paperwork or proof of claim is required.
  • Process: Upon receiving your refund request within the 30-day period, we will process a full refund of your initial subscription fee within 14 business days.
  • Abuse Prevention: We reserve the right to deny refund requests that show evidence of fraud or abuse of this guarantee.

6. SMS/Mobile Messaging Policy

By providing your phone number and using the Service's communication features, you explicitly consent to receive text messages (SMS/MMS) from Reclaimr Inc. and its service providers related to your account, service updates, and customer communications (e.g., missed call notifications, automated responses).

  • Message Frequency: Message frequency will vary based on your use of the Service.
  • Message and Data Rates: Standard message and data rates may apply from your mobile carrier.
  • Carrier Liability: Carriers are not liable for delayed or undelivered messages.
  • Opt-out: You can reply STOP to any message to unsubscribe from all future messages.
  • Help: You can reply HELP for assistance.

7. Intellectual Property Rights and Data Handling

7.1 Our Content

The Service and its original content (excluding User Content), features, and functionality are and will remain the exclusive property of Reclaimr Inc. and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Reclaimr Inc.

7.2 User Content

You retain all ownership rights to the data, information, and materials (including customer contact information and communication logs) that you submit to the Service ("User Content"). You grant Reclaimr a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display the User Content solely for the purpose of operating and improving the Service.

7.3 Data Handling and Privacy

Your privacy is important to us. The collection, use, and retention of your personal data and User Content are governed by our separate Privacy Policy, which is incorporated into these Terms by reference. Upon termination or cancellation of your account, we will retain your data for a period of 90 days before permanent deletion, during which time you may request an export of your data. We do not sell or share your User Content with third parties for their marketing purposes.

8. User Conduct and Prohibitions

You agree not to engage in any of the following prohibited activities:

  • Use the Service for any illegal purpose or in violation of any local, state, national, or international law.
  • Violate, or encourage others to violate, any right of a third party, including by infringing or misappropriating any third-party intellectual property or privacy right.
  • Interfere with security-related features of the Service, including by disabling or circumventing features that prevent or limit use or copying of any content.
  • Perform any unauthorized commercial use of the Service, including scraping, data mining, or reverse engineering.
  • Transmit any virus, worm, or other malicious code or software through the Service.

9. Indemnification

You agree to defend, indemnify, and hold harmless Reclaimr Inc. and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of:

  • Your use and access of the Service, by you or any person using your account and password.
  • A breach of these Terms.
  • Your violation of any law or the rights of a third party, including without limitation any intellectual property, property, or privacy right.

10. Termination

We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

11. Disclaimer of Warranties

Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

Reclaimr Inc. does not warrant that:

  • The Service will function uninterrupted, secure, or available at any particular time or location.
  • Any errors or defects will be corrected.
  • The Service is free of viruses or other harmful components.
  • The results of using the Service will meet your requirements.

12. Limitation of Liability

In no event shall Reclaimr Inc., nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

  • Your access to or use of or inability to access or use the Service.
  • Any conduct or content of any third party on the Service.
  • Any content obtained from the Service.
  • Unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms shall be governed and construed in accordance with the laws of the State of Indiana, United States, without regard to its conflict of law provisions.

13.2 Dispute Resolution

Any dispute arising out of or relating to the subject matter of these Terms shall be resolved by binding arbitration in Fort Wayne, Indiana, using the American Arbitration Association (AAA) rules. The arbitration shall be conducted in the English language.

14. Miscellaneous

14.1 Entire Agreement

These Terms constitute the entire agreement between you and Reclaimr Inc. regarding the Service and supersede and replace any prior agreements, oral or otherwise, regarding the Service.

14.2 Severability

If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

14.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

14.4 Force Majeure

We will not be liable for any delay or failure to perform any obligation under these Terms where the delay or failure results from any cause beyond our reasonable control, including acts of God, labor disputes or other industrial disturbances, electrical or power outages, utility or other telecommunications failures, earthquake, storms or other elements of nature, blockages, embargoes, riots, acts or orders of government, acts of terrorism, or war.

15. Contact Us

If you have any questions about these Terms, please contact us.

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