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policy

Legal

Privacy Policy

Effective Date: January 6, 2026

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1. The Short Version (Plain Language Summary)

We know you're busy, so here's the bottom line. This isn't a substitute for the full policy, but it covers the essentials.

  • We're on Your Side: This service was built by a tradesperson for tradespeople. We respect your privacy just like we respect your time. We only collect the information we absolutely need to catch your missed calls and turn them into jobs.
  • What We Collect: We collect your contact info (name, email, phone), business details, and payment info to run your account. We also collect the phone numbers of people who call you so we can text them back on your behalf. We don't snoop into your life or your customers' lives.
  • We Don't Sell Your Data: We only share information with trusted partners who help us run the service, like our payment processor (Stripe) and our text messaging provider (Twilio). We have contracts with them to make sure they protect your data.
  • Your Rights: You have the right to see, correct, or delete your information. This policy explains how to do that. We've made it as simple as possible.
  • Security is Key: We use industry-standard security, including encryption, to protect your information. No system is perfect, but we take this very seriously.

This summary is just a guide. The full policy below has the important legal details. If you have any questions, just ask. We're here to help.

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2. Introduction

Welcome to Reclaimr. This Privacy Policy explains how Reclaimr Inc. ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website, https://reclaimr.co (the "Website" ), and use our automated missed-call recovery services (the "Services").

This policy is designed to be transparent and straightforward, just like our service. Please read it carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

We are a company based in the United States, and this policy is written to comply with major privacy regulations including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

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3. Information We Collect and Our Legal Basis for Processing

We only collect information that is necessary to provide our Services to you. Here's a breakdown of what we collect and why we collect it.

Account & Identity Data

What We Collect: Your name, email address, phone number, and password.

Why We Collect It (Legal Basis): Contractual Necessity: We need this to create and manage your account, provide customer support, and communicate with you about the service.

Business Data

What We Collect: Your company name, trade, and service areas.

Why We Collect It (Legal Basis): Contractual Necessity: This helps us tailor the service to your business and is essential for the automated SMS responses.

Payment Data

What We Collect: Your credit card details and billing address. This data is sent directly to our payment processor, Stripe, and we do not store it on our servers.

Why We Collect It (Legal Basis): Contractual Necessity: We need this to process your subscription payments and handle invoicing.

Customer Interaction Data

What We Collect: The phone numbers of individuals who call your business number, and the content of the SMS messages exchanged between our system and those individuals on your behalf.

Why We Collect It (Legal Basis): Legitimate Interest: This is the core of our service. We process this data to capture leads for you. Our legitimate interest is in providing the service you have paid for.

Usage & Technical Data

What We Collect: Your IP address, browser type, operating system, access times, and the pages you have viewed directly on our Website.

Why We Collect It (Legal Basis): Legitimate Interest: We use this to understand how our Website is used, to improve our Services, and to monitor for security threats.

Cookie & Tracking Data

What We Collect: Information collected from cookies and similar tracking technologies on our Website. See our Cookie Policy section for details.

Why We Collect It (Legal Basis): Consent: We will ask for your consent before placing nonessential cookies on your device.

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4. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide and Manage the Services: To create your account, deliver our missed-call recovery service, process your subscription payments, and send you lead notifications and service-related communications.
  • To Provide Customer Support: To respond to your questions, comments, and requests for support.
  • To Improve Our Services: To analyze usage trends and preferences to improve the functionality and user experience of our Website and Services.
  • To Maintain Security and Prevent Fraud: To protect our platform, our users, and the public from fraudulent, abusive, or illegal activity.
  • To Comply with Legal Obligations: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
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5. How We Share and Disclose Your Information

We do not sell your personal information. We only share it with trusted third parties who help us operate our business, under strict contractual terms. These include:

Payment Processors

Why We Share Information: To securely process subscription payments (Stripe).

What We Share: Account, Payment, & Business Data.

Cloud Providers

Why We Share Information: To host our application, store your data, and run our Services. Our primary provider is Amazon Web Services (AWS).

What We Share: All data except Payment Data.

SMS Providers

Why We Share Information: To send and receive text messages on your behalf. Our provider is Twilio.

What We Share: Phone numbers & message content.

Analytics Providers

Why We Share Information: To help us understand website traffic and usage patterns. Our provider is Google Analytics.

What We Share: Aggregated & anonymized Usage Data.

Legal & Law Enforcement

Why We Share Information: If required by law, subpoena, or other legal process, or if we have a good faith belief that disclosure is necessary to protect our rights, your safety, or the safety of others.

What We Share: Relevant data as required by the legal request.

Business Transfers

Why We Share Information: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company. We will notify you before your information is transferred and becomes subject to a different privacy policy. In the unlikely event of a business wind-down, we will provide you with notice and an opportunity to retrieve your data before it is securely deleted in accordance with our retention policy.

What We Share: All data categories.

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6. Data Security

We take the security of your data very seriously. We use a combination of administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure.

These measures include:

  • Encryption: We use industry-standard TLS (Transport Layer Security) encryption for all data transmitted between your browser and our servers. Your data is also encrypted at rest using AES-256 encryption when stored in our databases.
  • Access Controls: We enforce strict access controls within our company. Only authorized personnel who need access to your information to perform their job duties are granted it, and they are subject to strict confidentiality obligations.
  • Secure Payment Processing: We do not store your credit card information on our servers. All payments are processed by Stripe, a certified PCI Level 1 Service Provider, the most stringent level of certification available in the payments industry.
  • Regular Security Assessments: We regularly review our security policies and practices and conduct vulnerability scanning to identify and address potential threats.

While we have taken reasonable steps to secure your information, please be aware that no security measures are perfect or impenetrable. We cannot guarantee the security of your data, but we are committed to doing everything

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7. Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

  • Account Information: We retain your account and business data for as long as your account is active. If you cancel your subscription, we will retain your information for a period of 12 months in case you decide to return. After this period, your personal information will be anonymized or deleted.
  • Customer Interaction Data: We retain the SMS message history associated with your account for 12 months after the interaction. This allows you to review past leads and for us to troubleshoot any issues.
  • Backup Data: Our system backups are retained for 90 days. Data that has been deleted from our live systems may remain in these backups until they are cycled out.

To request the deletion of your data sooner, please see the "How to Exercise Your Rights" section below.

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8. Your Data Rights

You have rights over your personal information. Depending on your location, these may include:

  • The Right to Access: You can request a copy of the personal information we hold about you.
  • The Right to Rectification: You can request that we correct any inaccurate or incomplete information about you.
  • The Right to Erasure ("Right to be Forgotten"): You can request that we delete your personal information, under certain conditions.
  • The Right to Restrict Processing: You can ask us to suspend the processing of your personal information in certain situations.
  • The Right to Data Portability: You can request that we transfer the information we have collected about you to another organization, or directly to you, in a structured, commonly used, machine-readable format.
  • The Right to Object: You can object to our processing of your personal information where we are relying on a legitimate interest.
  • Rights Related to Automated Decision-Making: You have the right not to be subject to a decision based solely on automated processing that produces legal or similarly significant effects on you. Reclaimr does not make automated decisions that produce legal or similarly significant effects.

How to Exercise Your Rights

To exercise any of these rights, please contact us at privacy@reclaimr.co. We have made this process as simple as possible:

  1. Send an Email: Email us with the subject line "Data Subject Request."
  2. Specify Your Request: Clearly state which right you wish to exercise (e.g., "I request a copy of my data," or "I request the deletion of my account.")
  3. Verify Your Identity: To protect your privacy, we will need to verify your identity before proceeding with your request. We will do this by asking you to confirm information associated with your account.

We will respond to your request within 30 days. We do not charge a fee for this process.

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9. International Data Transfers

Reclaimr is based in the United States, and your information will be processed in the U.S. If you are accessing our Services from the European Economic Area (EEA), the UK, or Switzerland, this means your data will be transferred outside of your jurisdiction.

We ensure that such transfers are lawful and that your data is protected by implementing appropriate safeguards, primarily through the use of Standard Contractual Clauses (SCCs) approved by the European Commission in our contracts with third-party service providers.

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10. Cookie Policy

Our Website uses cookies to distinguish you from other users. This helps us to provide you with a good experience and to improve our site.

  • Essential Cookies: These are required for the operation of our Website, such as keeping you logged in. They do not store any personally identifiable information.
  • Analytics Cookies: These allow us to recognize and count the number of visitors and to see how they move around our site. This helps us improve the way our website works. We use Google Analytics for this purpose. We will ask for your consent before using these cookies.
  • Marketing Cookies: At this time, we do not use marketing or advertising cookies on our Website. If we use them in the future to help us with advertising campaigns (for example, using a tracking pixel from Meta or Google), we will update this policy and ask for your consent.

You can control and manage cookies in your browser settings. When you first visit our site, you will be presented with a cookie banner asking for your consent for non-essential cookies.

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11. Specific Provisions for California Residents (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). This section supplements the information provided elsewhere in this policy.

  • Right to Know: You have the right to know what personal information we have collected, used, and disclosed about you over the past 12 months.
  • Right to Delete: You have the right to request the deletion of your personal information.
  • Right to Opt-Out of Sale: We do not sell your personal information, so there is no need to opt-out.
  • Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise your rights, please follow the process outlined in the "How to Exercise Your Rights" section.

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12. Children's Privacy

Our Services are not intended for or directed at children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete it as soon as possible. For users in the EEA, the age of consent is 16, and we apply the same protective measures.

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13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date" at the top. If the changes are significant, we will provide a more prominent notice, such as by sending you an email notification.

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14. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, please do not hesitate to contact us. We are here to help.

Email: privacy@reclaimr.co

Company: Reclaimr Inc.